Simple e-Mail Etiquette

• Be concise and to the point
• Answer all questions, and pre-empt further questions
• Use proper spelling, grammar & punctuation
• Use templates for frequently used responses
• Do not attach unnecessary files
• Use proper structure & layout
• Do not overuse the high priority option
• Do not write in CAPITALS
• Don't leave out the message thread
• Read the email twice before you send it
• Use a meaningful subject
• Use Active Voice instead of Passive Voice
• Avoid long sentences.