No..I am not talking about CMMI Levels. Recently came across these in a book by Ron Kaufman
Level 1 - Criminal
Level 2 - Basic
Level 3 - Expected
Level 4 - Desired
Level 5 - Surprising
Level 6- Unbelievable!
(Think about it as how your client perceives the quality you deliver..the products you deliver..the services you deliver)
Wednesday, December 03, 2008
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2 comments:
Spot on! Check out the live video of this at http://snipurl.com/WatchRon Best to all. Ron Kaufman
Thanks Ron
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